Refund and return policy
Returns for change of mind
We hope you love your Messy Mealtime Smocks!
However, in the unlikely event you wish to return or exchange them, the following conditions must be met:
- returns are received within 14 days of the purchase date - exchanges are valid up to 30 days
- goods are returned unused, with original packaging and tags affixed
- items were purchased at full price – returns for change of mind will not be issued on sale or discounted items.
Refunds on products returned within 14 days will be issued for the purchase price; however your return postage will not be reimbursed. Goods are returned at your own cost and risk.
For exchanges within 30 days, you need to provide a postage-paid, self-addressed satchel sufficient to return exchanged goods.
We reserve the right to refuse a refund or exchange if the product is received used and/or damaged as a result of use/misuse. Please allow up to 14 days for your returns to be processed.
Return of goods believed to be damaged or faulty
We will provide an exchange or refund of the total cost of your Little Chomps order (purchased via our website) if goods are deemed to be faulty or different to that shown or described.
A refund will not be offered in instances where products have been used in an unreasonable manner or if care instructions have not been followed.
Instructions for returns/exchanges:
Please follow these instructions for returns and exchanges of purchases made via our Little Chomps website:
- Notify us of your intention to return/exchange goods by email: firstname.lastname@example.org
- Specify the reason for your request and the outcome you are seeking (eg. return or exchange).
- Please provide a photograph for reasons other than change-of-mind. We will inform you if your product needs to be returned for further inspection.
Please do not hesitate to contact us if you have any questions: email@example.com